If you are experiencing any connection issues or glitches, these troubleshooting steps may help resolve the issue:
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If you have an account with an active subscription, make sure you are logged in on your device.
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Close Create and Play and open it again
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Close all other apps while playing Create and Play
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If you are connected to Wifi, try disconnecting, waiting a few minutes, then reconnecting the Wi-Fi from the device
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Check the App Store for any available updates
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Please make sure there is enough space on the device (2.5GB or more)
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Restart your device
If additional support is needed, contact customer support by using this link.